PayPoint has today launched the next wave of its national retailer survey, giving all its independent retail partners the opportunity to provide valuable feedback on the progress the company is making. The survey is being conducted on a regular basis to check in on how retailers feel about their relationship with PayPoint and to identify further areas for improvement in how it does business with its retail partners. This is in addition to the regular national and regional forums that PayPoint holds across the UK as well as feedback gathered from other retailer engagement events.
The survey only takes 15 minutes to complete and PayPoint will again be donating £1 to Grocery Aid for every completed response. The survey will be conducted by Savanta, one of the leading UK market research agencies, and retailers will start to receive invitations to participate via email from 29th April.
Lewis Alcraft, Chief Commercial Officer at PayPoint, said “Our surveys generate invaluable feedback to help us improve how we do business with our retail partners. Many service improvements have been delivered directly from the feedback received, such as an improved phone system and faster repayment for claims. I would encourage all of our retail partners to take part”.
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