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Raj Aggarwal at Spar
“You must be able to offer various services to appeal and stand out from similar businesses – and Collect+ does just that.”
My Spar store employs 18 members of staff who are all trained to carry out every service and aspect of the day-to-day running of the store. We have been offering the Collect+ parcel service for over two and a half years now and both my team and I have found it very easy to run since it launched.
As one of the biggest PayPoint sites in the local area, it made sense to add the Collect+ parcel service to my offering and it was absolutely the right decision. It is one of the only Collect+ locations in the area which means I offer something to unique to the local community and makes my store an attractive place to shop.
As the world of retail keeps changing I think it’s extremely important to offer a full range of services in-store, as it’s those services that appeal to new and existing customers. Convenience retail is especially challenging so offering variety is key to retaining customers and with any additional service, if it’s relevant to your customers, it makes sense to have. The bottom line is that you must be able to offer various services to appeal and stand out from similar businesses – and Collect+ does just that.
Services alone won’t transform your sales and repeat custom – that’s down to the retailer and their store. Customers want to come into a nice, clean store with a good product range, friendly staff and enticing offers. If you’ve got those things covered, and can offer services that can’t be found everywhere else, you’re likely to be more successful.
- Raj Aggarwal, June 2018